customer pick ups
Getting You On Your Way Safely
We believe in the importance of providing a safe environment for our customers, contractors and staff.
Using forklifts, cranes, cutting equipment as well as manually handling steel can be high-risk activities if not managed properly. As such, we aim to reduce the risks associated with these hazards by following strict processes and procedures when maneuvering products. We pride ourselves on making sure you are safe, and your product is received in excellent condition.
Personal Protective Equipment (PPE) Requirements
If you are required to enter the warehouse or yard storage facilities, appropriate footwear, preferably enclosed, should be worn. Bare feet are not permitted. If required, you will also be offered a high-visibility vest, hardhat and safety glasses for your protection.
If you are required to touch/handle steel product, gloves should be worn. We also distribute a range of PPE at our branches.
Customer Pickup Guidelines
Please ensure you have read and understood our Customer Pick-Up Guidelines before making your collection.
For your safety and in order to provide you with the best possible service, please report directly to customer service when you enter a branch.
Direct entry to the warehouse or outside storage facilities is not permitted.
Children and pets must be directly supervised at all times.
You will be instructed by a staff member to follow our guidelines whilst making your collection.
Vehicle Loading & Restraint
Your vehicle will be loaded by our staff in accordance with Vehicle and Traffic Regulations.
Load-Restraint-Guide-for-light-vehicles-2018.pdf
Carrying_Loads_-_Information_Bulletin-_July_.pdf
Customer Pick Up Guidelines V1.pdf
View - Tasmanian Legislation Online
Please ensure that you have load restraint equipment appropriate for your vehicle and the load. Load restraint equipment can also be purchased from our branches.
Delivery Guidelines
General Delivery Advice
Nubco offers a comprehensive delivery service to our customers. Our drivers will always try to deliver the product safely and free from damage. We will make every effort to accommodate your needs, however if we are unable to do so we will return the product to our store so alternative arrangements can be made.
Access, Unloading & Egress
Exclusion zones must be observed during vehicle loading and unloading. For their safety, children and pets should be supervised and kept well clear of truck operations.
The driver must be able to unload clear of obstructions such as buildings, trees, vehicles and powerline danger zones. A minimum 2m clearance is required on either side of the truck when the hiab is operated. Dependent on voltage, further clearance may be required for powerlines.
Our trucks and their loads weigh in excess of 5 tonne: they can get bogged in soft ground or damage sealed driveways. Firm and even ground is required for safe outrigger placement.
